Baba Computers

Public Grievance Management System (PGMS)

Home
PGMS

ABOUT PGMS

Public Grievance Management System
A step towards Digitalization.

Millions of people have reached us out through our PGMS portal and we have succeeded in resolving their issue in a short period of time and we are happy to serve in this COVID-19 times without any delay. As our motto is to serve our customers 24 X 7 without any delay.

Opportunities lie within every Grievance!

Public Grievance Management System (PGMS) is a revolutionary innovation with widespread technologies that is being testified as one of the most effective Grievance redress system with its user friendly interface and workflow monitoring structures. With the support of the Government of Jharkhand, this Application is designed & developed by Baba Computers, an ISO Certified Company with 28 Years of Experience in Information Technology and BPO.

Talk to a consultant

Try PGMS with our
Exceptional Customer Support.

Contact us

Backup and recovery

Cloud Managed Services

IT Security & Compliance

Subjective MIS Report

Complaint Tracking System

Single Window Operation

User Friendly Interface

Free Availability to the Public

Time tracking

Things we care for

Proud projects that make us stand out

ALL IN ONE PGMS Solution

With our PGMS, you can get a grip on customer complaints coming in through email, phone, chat, Twitter and Facebook or even your mobile app! Organize and assign them between teams, respond in bulk for frequent complaints. Our PGMS is intuitive, priced affordably, and offers a free plan with unlimited agent seats, so you can get started right away and make your customers happy!

Team Caliber

The Team has the caliber to make assure of the grievances to be resolved in the minimum time frame as the involved team not only registers the grievances but also they do the constant follow-ups & send reminders to the responsible department and their officials to the satisfaction of the stakeholders.

MIS Reporting Tool

MIS Reporting Tools enables users to extract and summarize data from the organization's transaction processing and other management information systems directly from web browser. Analyze the impact on your business and prepare accurate trends and predictions with our MIS tool. Accelerate informed with 24X7 access to forecasts on all aspects of your business.

Organized Grievance with App

Organize grievance management process with logging the complaint with PGMS app and easy escalation complaint with advanced way according to the severity and nature of the complaint and track the solution. It enhances the efficiency of the complaint handling process and increases customer satisfaction.

Growth is never by mere chance, it is the result of forces working together.

Let us join hands and succeed.

Let's talk

© Copyright Baba Computers. All rights reserved.