Road to Relief: e-Governance Application for Public Grievance management
PGMS- Opportunities lie within every Grievance!
Public Grievance Management System (PGMS) is a revolutionary innovation with widespread technologies that is being testified as one of the most effective Grievance redress system with its user-friendly interface and workflow monitoring structures. With the support of the Government of Jharkhand, this Application is designed & developed by Baba Computers, an ISO Certified Company with 23 Years of Experience in Information Technology and BPO.
With PGMS, you can get a grip on customer complaints coming in through email, phone, chat, Twitter and Facebook or even your mobile app! Organize and assign them between teams, respond in bulk for frequent complaints. Our PGMS is intuitive, priced affordably, and offers a free plan with unlimited agent seats, so you can get started right away and make your customers happy!You can also organize grievance management process with logging the complaint with PGMS app and easy escalation complaint with advanced way according to the severity and nature of the complaint and track the solution. It enhances the efficiency of the complaint handling process and increases customer satisfaction.
It Comes with all the features-
• Backup and recovery
• Cloud Managed Services
• IT Security & Compliance
• Subjective MIS Report
• Complaint Tracking System
• Single Window Operation
• User Friendly Interface
• Free Availability to the Public
• Time tracking
Along with the Exceptional Customer Support.
MIS Reporting Tools enables users to extract and summarize data from the organization's transaction processing and other management information systems directly from web browser. Analyze the impact on your business and prepare accurate trends and predictions with our MIS tool. Accelerate informed with 24X7 access to forecasts on all aspects of your business. The well designed and developed dashboard tells the admin about each report generated according to the complaints and the data collected from the user within a single view frame which they can customize according to the need.
The Public Grievance Management System (PGMS) portal built by the Baba Computers for the Ex-Minister of Urban Development, Housing & Transport Department, Government of Jharkhand, India got into the Limca book of Records-2019 and got rewarded by the Chief Minister of Jharkhand too after this. The PGMS portal got the excellence award from the Haryana Government for the motto of e-governance and design too which took it to a height of National acceptance for the PGMS portal. Coming into news regularly the company started getting offers Internationally. The Bahrain Government called Mr. Gupta (the CEO of Baba Computers) for the discussion on e-governance in Bahrain and is waiting eagerly to implement the Public Grievance Management Portal there in Bahrain where Mr. Gupta was also recognized by the Shaikh there.
This is a major step towards e-governance from the state to the National and International levels which is bringing change and has the ability to bring change and add value to the life of people.